Privacy

The short version

AltZ.energy is run by AltZ. We collect as little as we can get away with, we do not sell anything about you, and you can have what we hold deleted by sending one email, apart from purchase records, which this page explains. This site runs no analytics.

What we collect

• When you use the contact form: your name, email address, an optional phone number, and whatever you write in the message. We keep it so we can reply to you.
• When you apply for Return to Baseline: your name, email address, and your answers about the time, the cost, your time zone, when calls suit you and, if you gave one, how you heard about it, with whether you asked to hear about future openings. We use it to decide whether a call makes sense, to reply to you and to arrange the call, and, if you said how you heard about it, to see which channels bring people here. The application asks nothing about your health.
• When you sign in: your name, email address and profile picture, as Google gives them to us. Signing in is with Google and nothing else — there is no password for us to hold, and we never see your Google credentials.

When you buy something

Payment is handled by Stripe. Your card details go straight to them and never touch our servers. We could not store them if we wanted to.

What we keep is the record of the purchase: a Stripe customer id, what you bought, when, and the billing address Stripe collects for tax. That is what lets us honor a refund. When what you bought is access to something on this site, it is also how we know you have it.

Purchase records are kept through a deletion request: tax law requires keeping them for seven years. Asking us to delete your data removes your account, if you have one, with everything attached to it, and leaves the financial record.

One account across AltZ

Every AltZ site signs you in against the same account, so you are the same person on altz.coach as on altz.training and your course progress follows you. That is deliberate: without it, reading a course on one site and continuing it on another would silently split your progress in two.

The practical consequence is that your account is shared across the sites rather than duplicated, and deleting it deletes it everywhere.

Who else sees it

We do not sell personal data and we do not share it for advertising.

It is processed by Google, whose infrastructure the sites run on: Firebase and Google Cloud for hosting and storage, Google Authentication for signing in, and reCAPTCHA for keeping bots out of the contact and application forms. Payments are processed by Stripe.

Where it is stored

In the United States. If you are reading this from elsewhere, that is where anything you send us is kept, and where it is processed.

How long we keep it

Contact messages are kept while they are still useful for replying to you and for our own records. Return to Baseline applications are deleted automatically within 30 days of arrival. Your account and anything attached to it are kept until you ask us to delete them.

Your rights

Wherever you live, and regardless of which law applies to you, you can ask us to:

• tell you what we hold about you;
• correct it if it is wrong;
• delete it, apart from what this page says we keep;

Email support@altz.biz. We do not charge for any of this and we will not make you create an account to ask.

You can also do the deletion half yourself: the account page has a download of what this site holds about you, and a button asking this site to forget you. That covers this site’s data — your AltZ sign-in is shared across every AltZ site and keeps working. To remove the sign-in itself, everywhere, email the address above.

Consumer health data

Washington’s My Health My Data Act covers some of what this site collects: your Return to Baseline application, anything you write to us about your health, and the server log of a visit to the application page. The consumer health data policy says what counts, who processes it, and what you can ask.

Children

These sites are meant for adults. We do not knowingly collect anything about children. If you believe a child has given us information, email the address above and we will remove it.

Security

Traffic is encrypted in transit and data is encrypted at rest by Google Cloud. Access to the databases is restricted to the site backends and to the people who run AltZ. No system is perfectly secure, and we would rather say so than imply otherwise.

Changes

If this policy changes in a way that affects what we collect or what we do with it, we will change the date at the top and, where the change is significant, ask again for any consent that depends on it.